AI Phone Assistant: Never Miss Another Reservation Call
Let AI answer your phones 24/7, handle reservations, and free your staff to focus on guests in your restaurant
The Phone Problem Every Restaurant Faces
The phone rings during a rush. Your host is seating guests, your servers are busy. The phone keeps ringing. Meanwhile, a potential customer gets frustrated and tries another restaurant.
It's not just missed calls during rush hours. It's the constant interruptions, the staff time spent answering basic questions, and yes—sometimes calls that come after hours when nobody's there to answer.
What the AI Phone Assistant Does
Never miss a call. The AI answers every call instantly with a friendly, natural voice. No hold music, no voicemail, no "please call back later."
Collects guest name, party size, date, and time. Checks real-time availability and books the table. Guests get instant SMS confirmation.
Callers can modify, cancel, or check on their existing reservations. The AI looks them up by phone number and handles changes.
Automatically detects which language the caller speaks and responds naturally. Perfect for serving diverse communities.
When the requested time is taken, suggests alternatives: "That's booked, how about 7 or 7:30?" No back-and-forth emails needed.
Rate limiting, spam detection, and call duration limits. Keeps costs controlled and filters out bad actors.
Why This Matters
- Never Miss a Booking: Every call gets answered. Even at 2 AM. Even during the Saturday night rush. That's more reservations, more revenue.
- Free Your Staff: Your team focuses on the guests in front of them, not juggling the phone. Better service, less stress.
- Consistent Experience: The AI is always polite, always patient, never has a bad day. Every caller gets the same great experience.
- After-Hours Bookings: Capture reservations even when you're closed. The AI works around the clock so you don't lose late-night or early-morning callers.
How It Works
Customer Calls Your Number
They dial your restaurant. The AI answers with your restaurant's name: "Hi, [Restaurant Name], how can I help you?"
AI Has a Natural Conversation
The AI chats like a friendly host. Asks for details, answers questions about hours and location using your restaurant info.
Checks Availability in Real-Time
Before confirming, it checks your actual availability. If the slot is taken, it offers alternatives that work.
Books the Reservation
Once confirmed, the reservation goes straight into your system. The guest gets a confirmation text with all the details.
Getting Started
The AI Phone Assistant works with your Spectra account. Contact us to set up call forwarding from your restaurant line. Once configured, calls route to the AI automatically. You can view all call history and transcripts in the AI Calls section of your dashboard.