Automated Messaging: Keep Your Guests Informed Without the Work
Set up automatic confirmations, reminders, and follow-ups that keep your guests happy and reduce no-shows
Why Automated Messaging Matters
Guests love getting instant confirmations. They know their reservation went through and have all the details. But sending those messages manually? That's a full-time job.
Automated messaging handles confirmations, reminders, and follow-ups for you. Your guests stay informed, and you can focus on running your restaurant.
What Gets Automated
The moment someone books, they get a confirmation via text or email. Includes date, time, party size, and a link to manage their reservation.
Set reminders to go out 24 hours before, or whatever timing works for you. Helps reduce no-shows and lets guests adjust if plans change.
After guests finish their meal, automatically send a survey. Get feedback while the experience is fresh. If they're happy (4 or 5 stars), they're prompted to leave a Google review.
Use your own message templates. Control the tone and style. Personalize with guest names and reservation details.
Send via SMS or email. The system automatically picks the best channel based on what contact info you have.
Messages go out at the right time. Confirmations are instant, reminders are scheduled, and surveys wait until after the meal. No guessing.
Benefits
- Fewer No-Shows: Reminders help guests remember or cancel in advance. Fewer empty tables, better planning.
- Better Experience: Guests appreciate being kept in the loop. Builds loyalty.
- Save Time: No need to remember to send messages. The system handles it automatically.
- Get Feedback: Post-service surveys help you understand what's working and what needs improvement.
How It Works
Guest Books a Table
Someone books through your reservation system with their name, phone, and email.
Confirmation Sent
Immediately after booking, they get a confirmation with all details and a link to manage their reservation.
Reminder Scheduled
Based on your settings, a reminder is scheduled. Could be 24 hours before, 48 hours, or whatever you prefer.
Reminder Goes Out
At the scheduled time, the reminder sends automatically. Guests can confirm or cancel if plans changed.
Survey Sent
After the meal, a post-service survey can be sent automatically. Get feedback while it's fresh in their mind. If guests are happy (4 or 5 stars), they're prompted to leave a Google review.
Getting Started
Go to your Spectra dashboard settings. You'll find options for reminders, confirmations, and surveys. Customize your message templates, set your timing preferences, and you're done. The system handles the rest.